Resetting Your Password

If you can’t remember your password, you can choose a new one. We email you a link, you click it, and you pick a new password. It takes a couple of minutes.

You start from the Forgot your password? page, or click Forgot password? on the sign-in page.

Still signed in and just want a different password? Change it in My Account instead.

Quick start (5 minutes)

1. On the sign-in page, click Forgot password?.
2. Type your Email and click Send reset link.
3. Open the email from Orsa and click the reset link.
4. Type a new password in New Password and again in Confirm Password.
5. Click Reset Password.
6. Sign in with your new password.

Requesting a reset link

1. Go to the sign-in page.
2. Click Forgot password?, just above the password box.
3. Type the Email you signed up with, like “sarah@youragency.com”.
4. Click Send reset link.
5. You’ll see “We’ve sent a password reset link to” followed by your email.

The email’s subject starts with “Orsa -”. If it doesn’t arrive, check your spam folder. To send it again, click try again in the green box and repeat the steps.

Click Back to login to return to the sign-in page.

Choosing your new password

1. Open the reset email and click the link. It opens the Reset your password page.
2. Type your new password in New Password.
3. Type it again in Confirm Password.
4. Watch the checklist under the boxes. Each line turns green when it’s met:
   • Contains a number: at least one number.
   • At least 8 characters.
   • Contains a special character (like ! - _ or @): any character that isn’t a letter, a number or a space.
   • Passwords match.
5. Click Reset Password. The button says Please fill all fields until every line is green.
6. You’re signed in and taken to your Home page. If your email isn’t verified yet, you’ll see Your password has been reset. with a Log in link instead.

Example: “Bakery#2026!” passes all four checks. “bakery2026” doesn’t, because it has no special character.

Each reset link works once. It also expires after 3 days. If yours has expired, request a new one.

Tips for the best results

• Use the newest email. If you asked for several links, only use the link in the most recent email.
• Pick something long and unusual. Very common passwords, passwords that look like your name or email, and passwords made only of numbers are rejected.
• Use a password manager. Save the new password straight away so you don’t need to reset it again.

Common questions

I didn’t get the reset email. Check your spam folder. Make sure you typed the email you signed up with. Then click try again to send a new link.

I signed up with Google. Do I need to reset a password? No. Use Sign in with Google on the sign-in page. If you’d like a password too, open My Account and click Set password. See My Account.

I get an error after clicking Reset Password. The message says why: the link may have expired or already been used, or the new password was rejected. Request a new link, or pick a longer, less common password.

I see “Your password has been reset. Please log in to continue.” Your new password is saved. Click Log in in that message and sign in with your new password.

Will resetting my password sign my teammates out? No. Your password is only for your own account. Your brands, content and team are not affected.